Privacy Policy

Matt’s Cookie Company Privacy Policy

Last Updated: November 28, 2016

Matt’s Cookies Company (“Matt’s Cookies”, “we”, “us”, or “our”) operates www.mattscookies.com (the “Site”).  This page explains how information about you is collected, used and disclosed by Matt’s Cookies. This Privacy Policy applies to information we collect when you use the Site or when you otherwise interact with us. We are firmly committed to our visitors’ and customers’ privacy. We encourage you to periodically review this page for the latest information on privacy practices at Matt’s Cookie Company.

We reserve the right to update or change our Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).  We encourage you to review this Privacy Policy whenever you access the Site or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Information Collection

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you make a purchase, participate in any interactive features of the Site, fill out a form, participate in a contest or promotion, communicate with us via third party social media sites, request customer support or otherwise communicate with us.  The types of information we may collect include your name, email address, postal address, phone number, fax number, credit card information, and any other information you choose to provide.

Information We Collect Automatically When You Use the Site

When you access or use our Site, we automatically collect information about you, including:

  • Log Data: We collect log information about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Site.
  • Device Information:  We collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers and mobile network information.
  • Information Collected by Cookies: We use various technologies to collect information, including cookies. Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and your experience, see which areas and features of our Site are popular and count visits.  For more information about cookies, and how to disable them, please see “Your Choices” below.

Use of Information

We may use information about you for various purposes, including to:

  • Provide, maintain and improve our Site;
  • Provide and deliver the products and services you request, process transactions and send you related information, including confirmations and invoices,
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Respond to your comments, questions and requests and provide customer service;
  • Communicate with you about products, services, offers, promotions, rewards, and events offered by Matt’s Cookies and others, and provide news and information we think will be of interest to you;
  • Monitor and analyze trends, usage and activities in connection with our Site;
  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Matt’s Cookies and others;
  • Facilitate contests, sweepstakes and promotions and process and deliver entries and rewards; and
  • Carry out any other purpose described to you at the time the information was collected.

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Matt’s Cookies or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • Between and among Matt’s Cookie and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and
  • With your consent or at your direction.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Social Sharing Features

The Site may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Site with other media, and vice versa.  Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.  For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Analytics Services Provided by Others

We partner with third-party analytics providers to better understand your use of our Services. For example, we use analytics partners (such as Google Analytics) to help analyze usage and traffic for our Services.  As an example, we may use analytics partners to analyze and measure, in the aggregate, the number of unique visitors to our Services. These third parties may collect information sent by your computer, browser, or mobile device in response to a request for content, such as unique identifiers, your IP address, or other information about your computer or device.

Information You Share with Third Parties

The Site may contain links to other sites. Other sites may also reference or link to the Site. We are not responsible for the privacy practices or the content of such other sites. Any information you may disclose at these other sites is not governed by this privacy policy. We encourage you to review the privacy policies at any site you visit.

Children

Out Site is not intended for anyone under the age of 13, and Matt’s Cookies does not knowingly collect personal information from anyone under the age of 13.

Security

The security of your Personal Information is important to us but no method of transmission over the Internet, or method of electronic storage is impenetrable. While we strive to use commercially reasonable means to protect your information, we cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to or from us over the Internet. In particular, email sent to or from the Site may not be secure, and you should therefore take special care in deciding what information you send to us via email.

Your Choices

Your Information

You may update, correct, or delete information about you at any time by emailing us at Matt@MattsCookies.com. Please be advised that we may retain some residual information about you in our backup and archival copies of our database (e.g. our records of deletion) for a certain period of time as required by law or for legitimate business purposes.

Cookies

Most web browsers are set to accept cookies by default.  If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails from Matt’s Cookies by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Contact Us

If you have any questions about this Privacy Policy, please contact us

By Mail:
Matt’s Cookies
482 N. Milwaukee Ave
Wheeling, IL 60090

By Phone:
847-537-3888

By Email:
Matt@MattsCookies.com